Stay Responsible Gaming

At Stay, we believe that gambling should always remain a form of entertainment, not a source of stress or financial harm. We are committed to promoting responsible gaming practices across all our products, and we provide our players with the tools, information, and support needed to keep their gameplay safe and enjoyable. This page explains how we at Stay Casino approach responsible gambling, what measures we offer, and where you can find additional help if you need it.

Our Commitment to Safer Gambling

We at Stay Casino understand that for the vast majority of our players, gambling is simply a fun pastime. However, we also recognize that for some individuals, gambling can become problematic. Our team at Stay Casino works continuously to identify signs of unhealthy gambling behavior and to provide proactive support. Our Stay platform is designed with player protection in mind, from account verification procedures to deposit limits and self-exclusion options.

We never encourage players to gamble beyond their means. Our policies at Stay are built around the principle that gambling should be budgeted like any other leisure activity, and we strongly discourage chasing losses or viewing gambling as a way to make money.

Signs of Problem Gambling

We encourage all our players to regularly assess their gambling habits. Some signs that gambling may be becoming a problem include:

Spending more money or time gambling than you originally intended
Borrowing money or selling possessions to fund your gambling activity
Neglecting work, relationships, or responsibilities because of gambling
Feeling anxious, irritable, or guilty about your gambling habits
Chasing losses in an attempt to win back money
Lying to friends or family about how much time or money you spend gambling

If you recognize any of these signs in yourself or someone close to you, we strongly recommend reaching out to our support team or one of the professional organizations listed below.

Tools We Provide for Responsible Gambling

We at Stay Casino offer a range of account management tools that allow you to stay in control of your gambling activity. Our Stay platform gives you the ability to set your own limits and restrictions at any time, and our support team is available 24/7 via LiveChat and email to assist you. New players can also review our Stay Casino bonus terms to understand responsible play requirements tied to promotions.

Deposit Limits

We allow our players to set daily, weekly, or monthly deposit limits on their accounts. Once you reach your chosen limit, we will prevent further deposits until the limit period resets. You can request to lower your limit at any time, and this change will take effect immediately. If you wish to increase your limit, we require a cooling-off period of 24 hours before the new limit is applied, giving you time to reconsider.

Loss Limits and Wagering Limits

In addition to deposit limits, we also offer loss limits and wagering limits so you can control exactly how much you are prepared to lose or bet over a given period. Our Stay Casino system tracks your activity automatically and will notify you when you are approaching your set thresholds.

Time-Out Period

If you feel you need a short break from gambling, we offer a time-out feature that temporarily suspends your account for a period ranging from 24 hours to several weeks. During this time, you will not be able to log in, and we will not send you any marketing communications. Our Stay team respects your decision and will not attempt to persuade you to return before the chosen period ends.

Self-Exclusion

For players who require a longer-term solution, we provide a self-exclusion option. When you choose self-exclusion at Stay Casino, we will close your account for a minimum period of six months, up to a permanent exclusion if requested. During self-exclusion, we will suspend all marketing communications to you, and we will do our best to prevent you from opening new accounts with us. Once a self-exclusion request is made, we cannot reverse it before the agreed period has ended, even at your request.

To activate self-exclusion, simply contact our support team at support@Stay Casino.com, and we will process your request promptly and confirm it in writing.

Age Verification and Account Security

We at Stay strictly prohibit access to our services by anyone under the legal gambling age in their jurisdiction. Our verification procedures require all players to confirm their identity and age before they are permitted to withdraw funds, and we reserve the right to request documentation at any stage of your relationship with us. We take underage gambling extremely seriously, and any account found to belong to a minor will be immediately closed, with any deposits returned and winnings forfeited.

We also recommend that parents and guardians use device-level parental control software to prevent minors from accessing gambling websites, including our Stay Casino platform. Before playing, players should also complete the Stay Casino registration process, which includes identity and age verification steps.

Protecting Vulnerable Players

Our responsible gaming policy at Stay Casino extends beyond tools and limits. We train our customer support team to recognize behavioral patterns that may indicate a player is vulnerable or at risk, such as unusually large or frequent deposits, extended playing sessions, or repeated requests to increase deposit limits. When such patterns are identified, our team may reach out directly to check on your wellbeing and offer appropriate resources or account restrictions.

We do not knowingly allow individuals who have expressed a wish to stop gambling to continue playing on our platform, and we will always act in the best interest of player welfare over short-term commercial gain.

VPN Use and Responsible Access

We remind all players that using a VPN to bypass our provider's geographic restrictions is strictly prohibited under our terms. We have implemented this policy not only for regulatory compliance but also as part of our broader responsible gambling framework, ensuring that players only access our services from jurisdictions where online gambling is legally permitted. Any breach of this rule may lead to account suspension and confiscation of winnings.

External Support Organizations

While we at Stay Casino do everything we can to support responsible gambling, we also recognize the value of independent, professional help. We encourage any player who feels they need additional support to contact one of the following organizations:

GambleAware – independent information and support for safer gambling
BeGambleAware – free, confidential advice and support tools
Gamblers Anonymous – peer support groups for individuals affected by problem gambling
GamCare – free support, information, and counselling for anyone affected by gambling harms
Gambling Therapy – a global service offering free support for problem gamblers and their families

These organizations operate independently from Stay Casino and offer confidential, professional assistance regardless of where you play.

Our Ongoing Responsibility

We continuously review our responsible gambling policies to ensure they reflect best practices and evolving regulatory standards. Our Stay Casino compliance team regularly audits our tools and procedures, and we welcome feedback from our players on how we can improve our approach to player protection. If you have any questions about our responsible gaming measures, or if you would like to set limits, request a time-out, or begin the self-exclusion process, please contact our support team at support@Stay Casino.com, available 24/7 via LiveChat and email.

We at Stay want gambling to remain what it should always be: an enjoyable form of entertainment. Our commitment to responsible gaming is at the core of everything we do, and we will continue to invest in tools, education, and support to help our players stay in control.

Content updated: October 08, 2026