Stay Privacy Policy

At Stay, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit Stay Casino.com, create an account, or use any of our services. By using our platform, you agree to the practices described below.

Information We Collect

When you register for an account, make a deposit, or request a withdrawal, we collect certain personal and financial information. Here at Stay Casino, we gather only what is necessary to verify your identity, process transactions, and comply with our licensing obligations under our Curaçao license.

• We collect your name, date of birth, email address, phone number, and residential address during stay casino registration
• We record payment details related to deposits and withdrawals, including methods such as Visa, Mastercard, MiFinity, and CoinsPaid
• We track your gaming activity, including bets placed, bonuses claimed, and wagering history, to improve our services and offer relevant promotions
• We may collect technical data such as IP address, device type, browser version, and login timestamps
• We store communication records when you contact our support team via email or LiveChat

Information Collected Automatically

Our Stay platform uses cookies and similar tracking technologies to enhance your browsing experience. We use this data to remember your preferences, analyze site traffic, and personalize content such as free spins offers or bonus codes relevant to your account.

How We Use Your Data

We at Stay use your personal information for several legitimate purposes connected to operating our online casino. Our goal is to provide a secure, enjoyable, and compliant gaming environment for every player.

• We verify your identity and age to ensure compliance with our licensing requirements
• We process deposits and withdrawals securely through our approved payment partners
• We communicate important updates, including changes to our welcome bonus, VIP Welcome Pack, or tournament schedules
• We send promotional emails about free spins, cashback offers, and the Fortune Wheel, where permitted by your preferences
• We monitor for fraudulent activity, bonus abuse, and violations of our terms and conditions
• We use aggregated data to improve our website, game selection, and customer support quality

Legal Basis for Processing

Our Stay Casino operations process personal data based on several legal grounds, including the performance of our contract with you, compliance with legal obligations, our legitimate business interests, and, where applicable, your consent. If you no longer wish to receive marketing communications from us, you may opt out at any time.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share certain information with trusted partners who help us operate our services effectively.

• We share data with payment processors such as CoinsPaid and MiFinity to complete transactions
• We work with identity verification providers to confirm your age and identity
• We may disclose information to regulatory authorities under our Curaçao license when legally required
• We share limited data with game providers, including Pragmatic Play and Yggdrasil, to ensure fair gameplay and bonus fulfillment
• We may share data with law enforcement if we suspect fraud, money laundering, or other illegal activity

Data Security

We at Stay Casino take data protection seriously and implement industry-standard security measures to safeguard your personal information. Our systems use encryption, secure servers, and restricted access protocols to prevent unauthorized use, loss, or disclosure of your data.

While we strive to protect your information using reasonable technical and organizational measures, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and keep your login credentials confidential when accessing your Stay account.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and regulatory requirements. Once your account becomes inactive and there is no legal obligation to retain your data, we will securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data. Our Stay team is committed to honoring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request deletion of your data, subject to legal and regulatory retention obligations
• You may object to or restrict certain types of data processing
• You have the right to withdraw consent for marketing communications at any time
• You can request a copy of your data in a portable format where applicable

To exercise any of these rights, please contact our support team at support@Stay Casino.com, and we will respond within a reasonable timeframe.

Cookies and Tracking Technologies

We use cookies to improve your experience while browsing our website. Our Stay Casino platform relies on cookies to remember your login details, track promotional activity such as the Weekend Reload Bonus, and analyze how players interact with our site. You can manage or disable cookies through your browser settings, though this may affect certain site functionalities.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries. We have implemented verification procedures to ensure that our platform is used only by eligible players in permitted markets, including Australia, Canada, New Zealand, Norway, Germany, Austria, Denmark, Switzerland, Ireland, Italy, and Slovenia. We strictly prohibit the use of VPNs to bypass these restrictions, and any winnings obtained through such circumvention may be confiscated.

Children's Privacy

Our platform is intended strictly for adults. We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. If we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

International Data Transfers

As we operate across multiple regions, your data may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place to protect your information whenever such transfers occur, in line with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page regularly. Continued use of our services after any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our support team. We are available 24/7 via LiveChat or by email at support@Stay Casino.com. Our Stay team is here to address any concerns regarding your privacy and data protection.